Privacy Policy

Last updated: March 2025

This Privacy Policy ("Policy") explains how Qavtix Limited ("Qavtix", "we", "us", or "our") collects, uses, stores, shares, and protects personal data when you access or use our ticketing platform ("Platform"). This Policy applies to Buyers, Registered Users, Event Hosts, and visitors to the Platform. By using the Platform, you acknowledge that your personal data will be processed in accordance with this Policy.

1. Personal Data We Collect

We may collect the following categories of personal data:

1.1 Identity Information

Name
Username
Date of birth (where required)
Government identification (for verification)

1.2 Contact Information

Email address
Phone number
Billing address

1.3 Account Information

Login credentials
Profile details
Organizer business information (where applicable)

1.4 Transaction Information

Tickets purchased or listed
Payment confirmations
Refund and dispute history

1.5 Device and Usage Information

IP address
Browser type
Device identifiers
Platform activity logs

1.6 Marketing Preferences

Communication preferences
Event interests

2. How We Collect Data

We collect personal data when you:

Create an Account
Purchase or sell Tickets
Contact support
Subscribe to communications
Browse the Platform
Participate in promotions or affiliate features

We may also receive data from payment processors and Event Hosts where necessary.

3. How We Use Personal Data

We process personal data to:

Provide ticketing services
Create and manage Accounts
Process payments and refunds
Verify identities and prevent fraud
Communicate event updates
Provide customer support
Improve Platform functionality
Comply with legal obligations
Send marketing communications (where permitted)

4. Legal Basis for Processing

We process personal data based on:

Performance of a contract
Compliance with legal obligations
Legitimate business interests (including fraud prevention and service improvement)
User consent where required

5. Sharing of Personal Data

We may share personal data with:

Payment processors and financial institutions
Event Hosts (limited to necessary event administration information)
Service providers (hosting, analytics, communications)
Regulators or law enforcement where required
Professional advisers

We do not sell personal data.

6. Data Retention

We retain personal data only for as long as necessary to:

Provide services
Resolve disputes
Enforce agreements
Comply with legal and regulatory requirements

Retention periods may vary depending on the nature of the data and applicable law.

7. Data Security

We implement reasonable technical and organisational measures to protect personal data, including:

Access controls
Encryption where appropriate
Monitoring for security risks

However, no system is completely secure.

8. User Rights

Subject to applicable law, you may:

Request access to your personal data
Request correction of inaccurate data
Request deletion of personal data
Withdraw consent where processing relies on consent
Object to certain processing
Request data portability
Lodge a complaint with the Nigeria Data Protection Commission

Requests may be submitted using the contact details below.

9. Cookies and Tracking

The Platform uses cookies and similar technologies to:

Enable core functionality
Remember preferences
Analyse usage
Improve performance

You may adjust browser settings to manage cookies, though this may affect functionality.

10. Children's Data

The Platform is not intended for children under 18 without parental or guardian involvement. We do not knowingly collect personal data from children unlawfully.

11. International Transfers

Where personal data is transferred outside Nigeria, we implement safeguards consistent with applicable data protection laws.

12. Changes to this Policy

We may update this Policy from time to time. Updates will be published on the Platform, and continued use constitutes acceptance.

13. Contact

For privacy enquiries or data requests, please reach us via the contact details below.

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