"Account"

Your Organizer account on the Platform.

"Buyer"

Any person who purchases a Ticket for your Event via the Platform.

"Chargeback"

A reversal of a card payment initiated by a Buyer through their bank or payment provider.

"Event"

The concert, show, conference, exhibition, seminar, or activity listed by you on the Platform.

"Event Content"

All descriptions, images, videos, logos, publicity materials, and other content provided by you for the Event.

"Fees"

Qavtix service fees, payment processing fees, and any other charges applicable to your use of the Platform.

"Featured Event"

An optional promotional placement service offered by Qavtix for enhanced visibility on the Platform, subject to separate pricing.

"Payout"

Disbursement of Ticket Proceeds to your nominated bank account.

"Ticket"

A valid entry pass to an Event sold via the Platform (electronic or physical).

"Ticket Proceeds"

Gross Ticket sales revenue less applicable Fees, refunds, Chargebacks, taxes/withholding (if any), disputes, promotional charges, and other deductions permitted under this Agreement.

"Verification Badge"

A badge displayed on an Organizer profile indicating a verification status assigned by Qavtix. Verification Badges may include a permanent Blue Verification Badge awarded at Qavtix's discretion to Organizers who have demonstrated outstanding performance, consistent use of the Platform, or other criteria determined by Qavtix; and a Golden Verification Badge assigned to eligible Pro and Enterprise subscribers during the validity of their subscription.

"Free Trial"

The one-time fourteen (14) day complimentary access granted to a newly onboarded Organizer to use Pro Plan features.

"Pro Plan"

A subscription package providing enhanced Platform features and benefits for a monthly or yearly fee.

"Enterprise Plan"

A subscription package designed for large-scale event organizers, providing enhanced Platform features and higher usage limits than the Pro Plan.

Headings are for convenience only and do not affect interpretation.

2.1 This Agreement applies in addition to the Platform Terms & Conditions, Privacy Policy, and Refund Policy.

2.2 If there is a conflict between this Agreement and the Platform Terms & Conditions regarding Organizer obligations, this Agreement prevails to the extent of that conflict.

• You are at least 18 years old and have legal capacity
• Where you act for a legal entity, the entity is duly registered and you are duly authorized
• All information you provide to Qavtix is true, accurate, current, and complete

3.2 You are responsible for maintaining the confidentiality of your Account credentials and all activity conducted under your Account.

3.3 You must promptly notify Qavtix of any suspected unauthorised access or security incident.

• Creation and listing of Events
• Ticket sales and issuance
• Payment processing through third-party processors
• Basic reporting tools
• Payout of Ticket Proceeds subject to this Agreement

4.2 Qavtix may add, modify, or discontinue Platform features at its discretion, provided such changes do not materially deprive you of paid-for services without reasonable notice.

5.1 Responsibilities

You are solely responsible for the Event, including: planning, production, content, venue, staffing, safety, security, access control, crowd management, and compliance with laws; ensuring Tickets sold are honoured; and ensuring the Event is delivered as advertised.

5.2 Warranties

You warrant that:

• All Event information is accurate, lawful, and not misleading
• The Event is genuine and capable of being delivered
• You have obtained all necessary permits, licences, consents, and approvals
• You will comply with all applicable Nigerian laws and regulations (including consumer protection and public safety requirements)
• You will not oversell Tickets or misrepresent capacity/availability
• You will comply with Qavtix's anti-fraud measures and reasonable instructions

5.3 Material Changes

You must promptly notify Qavtix of any material change affecting the Event, including postponement, cancellation, venue change, schedule change, or headliner/major participant changes that may affect Buyers' decision-making.

6.1 Qavtix may, at its discretion, review, approve, reject, suspend, or delist any Event listing.

6.2 Qavtix may request documentation for verification, including identification, CAC documents, venue booking evidence, permits, or other information reasonably required for compliance, fraud prevention, or risk control.

6.3 You grant Qavtix the right to display your Event listing, Organizer profile, and Event Content on the Platform and marketing channels in accordance with this Agreement.

7.1 Qavtix offers hosting plans, including Free, Pro, and Enterprise plans, each with different features, usage limits, and pricing as published on the Platform from time to time.

7.2 Upon onboarding, each Organizer shall receive a one-time Free Trial of fourteen (14) days granting access to Pro Plan features.

7.3 Upon expiration of the Free Trial period, the Organizer's Account shall automatically revert to the Free Plan unless the Organizer subscribes to a paid plan.

7.4 Upon reversion to the Free Plan, access to Pro Plan or Enterprise Plan features shall automatically terminate unless a valid subscription is purchased.

7.5 Pro Plan Subscription Fees:

• ₦25,000 per month
• ₦250,000 per year, which includes an additional two (2) months of access at no additional charge

7.6 Enterprise Plan Subscription Fees:

• ₦300,000 + 2 weeks free featured event feature per month
• ₦3,000,000 per year, which includes an additional two (2) months of access at no additional charge

7.7 Qavtix reserves the right to modify subscription pricing, features, usage limits, package structures, or benefits at any time upon notice through the Platform, email, or other communication channels.

Featured Event

7.8 Organizers are not required to subscribe to a paid plan in order to access Featured Event promotional services.

7.9 Featured Event placement may be purchased separately at the following rates:

• One (1) day placement – ₦45,000
• Three (3) day placement – ₦85,000
• Seven (7) day placement – ₦165,000
• Thirty (30) day placement – ₦600,000

7.10 Featured Event placement increases visibility on the Platform but does not guarantee Ticket sales, attendance, or Event success.

Verification Badges

7.11 Qavtix may, at its sole discretion, award a permanent Blue Verification Badge to Organizers who demonstrate outstanding performance, credibility, consistent patronage of the Platform, or such other criteria as Qavtix may determine.

7.12 Organizers with an active Pro Plan or Enterprise Plan subscription shall automatically receive a Golden Verification Badge for the duration of their active subscription.

7.13 Upon expiration, cancellation, suspension, or termination of the applicable Pro Plan or Enterprise Plan subscription, the Golden Verification Badge shall automatically be removed unless otherwise determined by Qavtix.

8.1 You are responsible for setting Ticket prices, categories, availability, and any special conditions (e.g., age restrictions, dress code), subject to Platform rules and applicable law.

8.2 You must ensure pricing is transparent and that any restrictions are clearly disclosed in the Event listing.

8.3 You must not:

• Sell Tickets for illegal events or unlawful activities
• List counterfeit events
• Use deceptive marketing or pricing practices

9.1 You authorise Qavtix to charge and deduct applicable Fees from Ticket sales or otherwise invoice you, as stated on the Platform or agreed in writing.

9.2 For each Ticket sold through the Platform, Qavtix shall charge a service fee of 7.5% + ₦100, which shall be deducted from the Ticket Proceeds prior to disbursement.

9.3 Additional Fees may include:

• Featured Event fees
• Dispute or Chargeback handling fees (where applicable)
• Subscription fees
• Taxes, withholding taxes, or other deductions required by law

9.4 Qavtix may update its Fees upon prior notice through the Platform, email, or the Organizer's Account dashboard.

10.1 Subject to Sections 10.2–10.6, Qavtix shall disburse Ticket Proceeds to the bank account you provide.

10.2 Payout Schedule

Ticket Proceeds shall be automatically disbursed every five (5) days, excluding weekends, provided that: there are no unresolved disputes, fraud flags, compliance holds, Chargebacks, or other risk factors; and the Organizer has a minimum available balance of ₦10,000 in their Account. Where the available balance is below ₦10,000, the funds shall remain in the Organizer's Account until the minimum balance threshold is met. No payout or withdrawal fee shall be charged by Qavtix in respect of any approved disbursement of Ticket Proceeds.

10.3 Conditions for Payout

Qavtix may delay or withhold Payout where:

• A transaction is under investigation
• There is a pending dispute, refund claim, or Chargeback risk
• Qavtix reasonably suspects fraud or illegality
• Required verification/KYC is incomplete
• Qavtix is required to do so by law, regulator, or payment processor
• You have breached this Agreement or the Platform Terms

10.4 Reserve

Qavtix may hold a reasonable reserve from Ticket Proceeds to cover anticipated refunds, Chargebacks, disputes, and related losses. The reserve amount and duration may vary based on risk assessment.

10.5 Bank Details

You are responsible for providing accurate bank details. Qavtix shall not be liable for Payout failures resulting from incorrect details you provided.

10.6 Set-Off

Qavtix may set off any amounts you owe to Qavtix against Ticket Proceeds or other sums payable to you.

11.1 You remain solely responsible for your Event and for refund obligations arising from: cancellation; postponement/rescheduling (where refunds are due by law or your policy); material changes that entitle Buyers to remedies under applicable law; and failure to deliver the Event as advertised.

11.2 Where refunds are required and Ticket Proceeds have not been paid out, Qavtix may process refunds directly from funds in its possession.

11.3 Where refunds are required after Ticket Proceeds have been disbursed, you shall promptly reimburse Qavtix (or fund the refunds through the Platform mechanism specified by Qavtix) to enable refunds to Buyers.

11.4 You authorise Qavtix to recover refund amounts (and associated costs) from: future Ticket Proceeds; reserves; and/or direct debit/charge mechanisms permitted by the payment processor and law.

11.5 Chargebacks

You are liable for Chargebacks and related costs attributable to your Event, misrepresentation, cancellation, non-delivery, or disputes. You shall cooperate fully in providing evidence to contest fraudulent Chargebacks.

11.6 Qavtix may suspend or delist your Event, withhold Payouts, or apply additional reserves where refund/Chargeback risk is elevated.

12.1 Qavtix may monitor transactions and investigate any Event, Account, or Ticket sale.

12.2 Where Qavtix reasonably suspects fraud, illegality, or material misrepresentation, Qavtix may:

• Suspend or delist the Event
• Suspend or terminate the Account
• Withhold Ticket Proceeds
• Reverse or recover funds
• Report the matter to relevant authorities

12.3 You shall provide prompt cooperation, documentation, and information reasonably requested for investigations.

13.1 You grant Qavtix a worldwide, non-exclusive, royalty-free licence to host, use, reproduce, adapt, and display Event Content solely for:

• Listing and sale of Tickets
• Platform marketing and promotional materials
• Internal analytics and reporting

13.2 You warrant you have all necessary rights to grant the licence above and that Event Content does not infringe any third-party rights.

14.1 Each party shall comply with applicable data protection laws, including the Nigeria Data Protection Act.

14.2 Buyer personal data processed via the Platform shall be handled in accordance with Qavtix's Privacy Policy. To the extent you receive Buyer data, you shall:

• Use it only for legitimate Event purposes (e.g., entry validation, essential communications)
• Keep it secure
• Not sell, misuse, or unlawfully disclose it

15.1 Qavtix acts solely as a technology and payment intermediary. Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship.

15.2 You may not represent that Qavtix is the organizer, co-organizer, promoter, or sponsor of your Event unless expressly agreed in writing.

16.1 To the fullest extent permitted by law, Qavtix shall not be liable for any loss, damage, or liability arising from or in connection with your Event, including cancellation, postponement, venue issues, safety incidents, or third-party acts.

16.2 Where Qavtix is found legally liable, Qavtix's total liability shall be limited to the total service fees earned by Qavtix in respect of the relevant Event giving rise to the claim.

16.3 Qavtix shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profit, revenue, goodwill, or business opportunity.

• Your Event, including injury, loss, or property damage
• Cancellation, postponement, or failure to deliver the Event
• Breach of this Agreement or the Platform Terms
• Misrepresentation or inaccurate Event information
• Infringement of intellectual property rights in Event Content
• Refunds, disputes, and Chargebacks attributable to your Event or conduct
• Your breach of applicable laws

18.1 Qavtix may suspend or terminate this Agreement and/or your Account immediately where: you breach this Agreement; fraud, illegality, or material misrepresentation is suspected; required verification is not provided; or continued access poses risk to Buyers, Qavtix, or payment partners.

18.2 Upon termination: existing refund/Chargeback obligations survive; Qavtix may continue holding reserves for a reasonable period to cover disputes; you remain liable for outstanding amounts owed to Qavtix.

18.3 Account Deletion Restrictions

An Organizer shall not be permitted to delete or request deletion of their Account where:

• An Event listed under the Account remains active, pending, ongoing, or available for Ticket purchase
• There are outstanding Ticket Proceeds, reserves, refunds, disputes, Chargebacks, investigations, or compliance reviews relating to the Account
• Any obligation under this Agreement remains outstanding

19.1 You are responsible for your taxes arising from Ticket sales and Event operations, unless otherwise required by law.

19.2 Qavtix may deduct withholding taxes or comply with tax reporting obligations if required by applicable law.

20.1 Notices may be provided via email, Platform notifications, or your Account dashboard.

20.2 You must keep contact details current.

21.1 You may not assign this Agreement without Qavtix's prior written consent.

21.2 Qavtix may assign this Agreement to an affiliate or successor upon notice to you.

22.1 This Agreement is governed by the laws of the Federal Republic of Nigeria.

22.2 Parties shall attempt amicable resolution in good faith.

22.3 Failing amicable resolution, disputes shall be referred to arbitration in Nigeria in accordance with applicable arbitration laws. The arbitral decision shall be final and binding.