Qavtix acts solely as a technology, ticketing, and payment intermediary connecting Buyers and Event Hosts.

The Event Host is responsible for organising, delivering, cancelling, postponing, or modifying Events.

Accordingly, refund eligibility is primarily determined by:

• Applicable law
• The Event Host's stated policy
• The circumstances of the Event

Unless expressly stated otherwise, Tickets are non-refundable and non-exchangeable.

Refunds may be issued only where:

• Required by law
• The Event is cancelled
• The Event is materially changed
• The Event Host authorises refunds
• Qavtix determines a refund is necessary to protect Users or address fraud

Where an Event is cancelled and not rescheduled, Buyers shall be entitled to a refund of the Ticket price, subject to applicable deductions where permitted by law.

Where Ticket Proceeds remain in Qavtix's possession, Qavtix may process refunds directly.

Where Ticket Proceeds have been disbursed, the Event Host remains responsible for funding refunds, and Qavtix may facilitate enforcement.

Where an Event is postponed or rescheduled:

• Tickets may remain valid for the new date; or
• Refunds may be offered in accordance with applicable law or the Event Host's policy

Failure of a Buyer to attend the rescheduled Event does not automatically entitle the Buyer to a refund.

• Venue change to a significantly different location
• Major lineup/headliner change
• Substantial reduction in event experience

Refund decisions in such circumstances shall be made by the Event Host, subject to applicable law.

Failure or inability of a Buyer to attend an Event does not entitle the Buyer to a refund.

Buyers may resell Tickets through authorised Platform features where available.

• Duplicate payments occur
• A transaction error is identified
• Tickets are fraudulently issued
• The Event is determined to be fraudulent or non-existent

Refund requests must be submitted through the Platform within the timeframe specified for the Event.

Approved refunds shall be processed using the original payment method where possible.

Processing timelines may vary depending on payment providers and banks.

Where permitted by law, certain service or processing fees may be non-refundable.

Qavtix may deduct applicable fees from refunded amounts where the refund is not caused by Platform error.

Event Hosts remain financially responsible for refunds arising from cancellation, non-delivery, or material misrepresentation of Events.

Where Ticket Proceeds have been disbursed, the Event Host must fund refunds promptly upon request.

Qavtix may recover refund amounts from future payouts, reserves, or other sums owed to the Event Host.

Buyers are encouraged to use the Platform refund process before initiating Chargebacks.

Event Hosts remain responsible for Chargebacks attributable to their Events.

Qavtix may suspend payouts or Accounts where excessive disputes occur.

• Public safety issues
• Regulatory intervention
• Force majeure events
• Fraud or consumer protection concerns